Returns, Refunds & Complaints: Fresh Flowers Guarantee
Our Commitment to Fresh Flowers in Barnes
As your trusted local Barnes florist, Florist Barnes is passionate about delivering the freshest flowers to households and businesses across the community. Our commitment to quality means that every bouquet and arrangement is carefully crafted and delivered with the strictest attention to freshness. We understand that sending or receiving flowers is a special moment, and your complete satisfaction is our highest priority.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flowers. However, in the rare event that your order arrives damaged, wilted, or in less than perfect condition, please inform us as soon as possible on the same day of receipt. We request that you provide clear photographic evidence of the damage to help us quickly assess the issue. Our team is here to resolve such situations promptly, ensuring the experience you expect from your local Barnes florist.
Freshness Window Guarantee
Our fresh flowers guarantee in Barnes means your flowers will look vibrant and beautiful for a minimum of five days from delivery, provided they are cared for according to the guidelines included in every arrangement. If your flowers fail to meet this standard, please notify us within this freshness window. We aim to deliver flowers that truly last and bring joy for as long as possible.
Refunds and Replacement Options
If you experience any issues with the quality or freshness of your flowers, we are happy to offer either a full refund or a replacement arrangement, depending on your preference. To help us resolve your issue quickly, contact us within 24 hours of delivery and provide photographic evidence if applicable. Refunds will be processed using the same method as the original payment, while replacements will be dispatched at the earliest opportunity. Your satisfaction is our top priority, and we strive to make every experience with Florist Barnes a positive one.
Complaints Process
Your feedback is vital in helping us maintain and improve our service. If you wish to make a complaint regarding any aspect of your order or experience with Florist Barnes, please contact our customer service team. Provide as much information as possible, including your order details and the nature of the issue. Our team will acknowledge your complaint within one working day and aim to resolve all issues within three working days, keeping you informed throughout the process. We are always willing to go the extra mile for our local customers in Barnes.
Trusted Local Florist in Barnes
We are proud to support the Barnes community, supplying fresh, exquisite flowers to neighbours, families, and businesses alike. Our reputation as a reliable local florist is built on offering high-quality flowers and a seamless returns and complaints process. Thank you for choosing Florist Barnes — we value your trust and are committed to providing a service that exceeds your expectations.
