Legal Terms for Online Flower Delivery in Barnes

Florist Barnes Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Barnes. These Terms and Conditions govern your use of our website and services relating to online flower delivery within Barnes and its surrounding areas. By placing an order with Florist Barnes, you agree to these terms. Please read them carefully before making a purchase.

Scope and Applicability

These Terms & Conditions apply to all transactions, orders, and services provided by Florist Barnes to customers located in Barnes and neighbouring areas. By placing an order, you confirm that you are authorised to enter into a contract and you accept the conditions outlined below.

Definitions

For the purpose of these Terms & Conditions:

"We", "Us", "Our" refer to Florist Barnes, the operator of the website and provider of online flower delivery services.
"You", "Your", "Customer" refer to the individual placing an order through our website.
"Site" means our official website through which orders and payment for flower delivery are made.

Order Process

Orders for online flower delivery can be placed through our website. Should you need to change or clarify your order, it should be done prior to the completion of checkout. The order process involves the following steps:

Browsing and Selection: You may browse our selection of floral arrangements and products available for delivery in Barnes and surrounding postcodes.
Order Placement: Once your selection is made, add your chosen items to the online basket and proceed to checkout.
Payment: You will be required to provide payment details and confirm billing information as part of the checkout process.
Order Confirmation: Upon acceptance of your order and successful payment, we will send you an order confirmation. This email serves as an acknowledgement of your order only, not acceptance.
Dispatch and Delivery: A dispatch confirmation will be sent, which forms our acceptance of your order and creates a binding contract. Our team will arrange for your flowers to be delivered to the specified address within Barnes or agreed surrounding areas.

All orders are subject to availability. In rare instances where the requested products are unavailable, we reserve the right to substitute items of equal or greater value, maintaining the overall look and feel of your original selection.

Payments

Payment for orders may be made using the modes specified at checkout (e.g., credit/debit card). Payment authorization and completion are required before your order can be processed and dispatched. We use secure payment gateways to ensure your information is processed safely. Prices are displayed in GBP and are inclusive of VAT unless otherwise stated.

We reserve the right to amend prices at any time. Orders made at a previous price cannot be amended to the current price once confirmed.

Delivery

Florist Barnes offers delivery services within Barnes and its immediately adjacent areas. We aim to deliver your order on the specified date; however, during peak seasons such as holidays and special occasions, slight delays may occur. We do not accept liability for late delivery where the delay has been caused by circumstances outside our control, including adverse weather, road closures, or other local conditions.

The recipient’s correct address and contact information are essential for successful delivery. Florist Barnes cannot accept responsibility for failed deliveries due to incorrect or incomplete delivery details provided at the time of order.

Substitutions and Product Variations

While we strive to deliver arrangements exactly as shown on our website, flowers are a natural product and colours, shapes, and sizes may vary. If a particular flower type or material is unavailable, we reserve the right to substitute with a similar product of equal or higher value, while maintaining the overall appearance of your order. In such cases, we will endeavour to inform you prior to dispatch, particularly with high-value or bespoke orders.

Cancellations

You have the right to cancel your order for flower delivery in Barnes, provided the cancellation is made before the order has been processed for dispatch. To cancel, you must notify us as soon as possible. Once the flowers have been prepared or dispatched, cancellations may no longer be possible due to the perishable nature of the product.

Orders for same-day delivery are processed immediately and ordinarily cannot be cancelled. For advanced orders, cancellations made at least 24 hours before the delivery date will receive a full refund. Any cancellations after this period will be reviewed on a case-by-case basis, and partial refunds may be offered at our discretion.

Returns and Refunds

Due to the perishable nature of flowers, returns are only accepted if the items received are substantially not as described, damaged, or defective upon receipt. If you are unsatisfied with your delivery, please contact us within 24 hours of receipt, providing clear photographic evidence of any issue. We may request the return of the original products, at our cost, for investigation.

If a refund or replacement is agreed, it will be processed using the same payment method as your original order. Refunds are typically completed within 7 business days, subject to your bank or card provider.

Customer Responsibilities

All customers are responsible for ensuring the details provided at checkout, including recipient name, address, and messages, are accurate. We accept no liability for losses or failed deliveries arising from incorrect information. It is also your responsibility to ensure that someone is available at the delivery address to receive the flowers, or to provide specific instructions for safe delivery or leaving with a neighbour.

Intellectual Property

All intellectual property rights related to our website, including images, product descriptions, logos, and designs, are the property of Florist Barnes or our licensors. You may view the website and print copies of information for personal use. Any commercial copying, distribution, or use without express prior written consent is prohibited.

Liability

Florist Barnes shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or delivery services. Our total liability for any claim relating to an order shall not exceed the value of the order in question.

We do not exclude or limit our liability to you for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any statutory rights which cannot be excluded under applicable law. Except as expressly stated in these terms, all warranties, express or implied, are excluded to the fullest extent permitted by law.

Events Beyond Our Control

We are not liable for failure to perform any part of our obligations under these terms where such failure is caused by reasons beyond our reasonable control ("Force Majeure"), including but not limited to natural disasters, severe weather, strikes, civil disturbance, governmental action, or disruption to supply chains. In such cases, we will notify you as soon as possible and work with you to find a timely resolution or alternative.

Privacy

Your privacy is important to us. We collect, use, and store your information in accordance with applicable data protection laws and our separately published Privacy Policy. We do not share your information with third parties outside those necessary to process payments or perform deliveries. Please refer to our Privacy Policy for further details.

Complaints

We value your feedback and take customer service seriously. Should you have a complaint regarding your order or experience, please contact us promptly with order details and your concerns. We will do our best to resolve any issues in a timely manner, normally within 5 business days.

Amendments to Terms & Conditions

Florist Barnes reserves the right to amend or update these Terms & Conditions from time to time to reflect changes in legal requirements or our business processes. Any changes will be effective as soon as they are posted on our website. Please review these terms regularly.

Severance

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these terms, or relating to gifts and flower delivery services provided by Florist Barnes, will be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Florist Barnes regarding online flower delivery in Barnes and surrounding areas, and supersede all prior representations, agreements, statements, or understandings, whether oral or written.

Contact

For questions or queries related to these Terms & Conditions, or to discuss your orders, you may reach out through our website contact form. Our team serves customers throughout Barnes and the neighbouring districts, aiming to provide the highest standard of service for all flower delivery needs.